We attempt to complete a personal  follow up interview with all of our clients in the hopes of receiving solid objective feedback.  We have completed hundreds of surveys over the past 20 years, and have received valuable tips on how to improve our service a little more each remodel.  We encourage objective, candid comments – in fact we often start with “you won’t hurt our feelings…”.

In addition to interviewing our clients following a remodel, we use the  independent construction industry research firm Guild Quality (originally as a beta tester in 2005).  As of this writing, 194 of our recent clients have taken the time to provide  feedback and testimonials (thanks!).  Our goal?  We sincerely want to improve our service,  and who else better to talk to than the people who have hired us – we want our clients to talk behind our back. You can see the results of the Guild Quality survey here. Our favorite discovery – out of the 194 interviewed, 191 of our past clients (98%) would not only hire us again, but would also suggest us to a friend,  family member or coworker – it is our privilege to help you, thanks!

We are also proud to announce that since 2007, we have been honored with the distinctive Guildmaster Award every year,  and are nominated for 2011.  From the GuildQuality site:

“GuildQuality also provides a third-party Guildmaster certification program that allows builders and remodelers to earn a Guildmaster rating by meeting stringent qualifications for consistently superior customer service. The Guildmaster certification provides remodelers and builders with objective affirmation of their hard-earned reputation for superior customer service.”

You can read more about the Guildmaster Award here. Again, thanks to our clients for your input.